Quality management system (QMS)
These certifications are based on our detailed quality management system (QMS) in which our procedures are described. Every member of staff is instructed in the QMS when they join us and the system is accessible to everyone at any moment. Our procedures are designed to optimise our service to our clients. A personal and efficient approach is vital. This way we ensure that we continue to supply the desired quality, in terms of service and translation.
Continuous improvement of services
We constantly strive to improve our service and the quality of our translations. By maintaining good personal relationships with our clients, we can boost the level of customer satisfaction. This also benefits the quality of our translations.