Quality management
BTS was one of the first translation companies in the Netherlands to be awarded double certification: we have both the ISO 9001 and ISO 17100 certification.
Quality management system (QMS)
These certifications are based on our detailed quality management system (QMS) in which our procedures are described. Every member of staff is instructed in the QMS when they join us and the system is accessible to everyone at any moment. Our procedures are designed to optimise our service to our clients. A personal and efficient approach is vital. This way we ensure that we continue to supply the desired quality, in terms of service and translation.
Continuous improvement of services
We constantly strive to improve our service and the quality of our translations. By maintaining good personal relationships with our clients, we can boost the level of customer satisfaction. This also benefits the quality of our translations.
Efficient translation process
We are also actively involved in innovative developments in translation technology. Sophisticated translation software ensures a more efficient translation process and a corresponding improvement in the quality of translated texts.
Contact
If you would like to know more, please contact us for further information about our quality guarantees for your translations. We will be happy to explain how we can apply our QMS to respond to your translation wishes and requirements. Call +31 (0)10-436 77 11 or send an e-mail (info@btsrotterdam.nl) to one of our account managers, without obligation.
Why BTS Rotterdam?
ISO 9001 and ISO 17100 certified
Our translators are certified native speakers. They know the ins and outs of your industry and are up to date on specialist terminology.
If you send us a text for translation, we will always provide your translation in the same file format – unless you prefer a different format, of course.
We will assign you a fixed contact, who can discuss your specific wishes and preferences with you.
If you team up with us, we will take all your translation requirements off your hands. Feel free to send us anything you need translated – we’ll take care of the rest!